Terms of service
Last updated: 21 August 2026
1. Who we are
This website is operated by The Fierce Edit Ltd ("we", "us", "our"), a company registered in England and Wales under company number 17018453, whose registered office is at 23 Green Lane, Halesowen, West Midlands, B62 9LP. We trade as The Fierce Edit. You can reach us at hello@thefierceedit.com.
By placing an order or making an enquiry you agree to these terms. Please read them before you buy. Nothing in these terms affects your statutory rights as a consumer.
2. These terms cover two different things
We do two kinds of work, and they are governed differently:
- Shop orders — ready-made and personalised items bought directly through thefierceedit.com. Sections 3 to 8 apply.
- Bespoke commissions — signage, builds, full event design and installation, quoted individually after a discovery call. Sections 9 to 14 apply, together with your written quote.
Where a signed quote conflicts with these terms, the quote takes precedence for that commission.
3. How a contract is formed
Placing an order is an offer to buy. Our order confirmation email acknowledges receipt but does not form a contract. A contract exists only when we email to confirm dispatch, or — for personalised items — when we confirm we are starting production after you approve your proof.
4. Prices and payment
All prices are in pounds sterling and include any applicable taxes. We are not currently VAT registered. Delivery charges are shown separately at checkout and the total price you will pay is displayed in full before you complete your order — we do not add mandatory fees later.
If we discover a pricing or description error before dispatch, we will contact you to confirm whether you want to proceed at the correct price or cancel with a full refund. We will not simply process the order at the wrong price.
Payment is taken at checkout through Shopify Payments and its supported providers. We do not store your card details.
5. Personalisation and proofs
For personalised items you supply the wording, names, dates and any details we ask for. You are responsible for the accuracy of what you give us.
We will send a digital proof before production. Please check spelling, dates, names and layout carefully. Once you approve a proof, we produce exactly what it shows, and we cannot refund or remake items because of an error contained in an approved proof. If we make a mistake against an approved proof, we will remake or refund the item at our cost.
Colours may vary slightly between screens and finished pieces, and handmade items carry small natural variations. These are not defects.
6. Delivery
See our Shipping Policy. We deliver within 30 days of your order unless we have agreed a longer timescale with you. Risk passes to you on delivery.
7. Cancelling and returning
See our Returns, Refunds & Cancellations policy. In short: ready-made items carry a 14-day right to cancel; personalised and made-to-order items do not, because they are made to your specification. Your rights in respect of faulty goods apply to everything we sell.
8. If we cannot fulfil your order
Occasionally we may be unable to complete an order — materials unavailable, a supplier failure, or an error on our part. If so we will contact you promptly and refund you in full. We are not otherwise liable for costs you incur in connection with a cancelled order beyond what the law requires.
9. Quotes
All bespoke work is quoted individually after a discovery call. Quotes are valid for 30 days and set out the scope, deliverables, price, lead time, and delivery or installation arrangements. Anything not listed in the quote is not included.
10. Booking fee and balance
A 50% booking fee is payable to secure your date. We do not hold a date until it is paid. The balance is due 14 days before your event date unless your quote says otherwise. We may withhold delivery or installation where the balance is unpaid.
The booking fee covers the work we begin on acceptance — design time, concept development, materials ordering — and the loss of the ability to take other bookings for the same date. It is applied against the total price of your commission.
11. If you cancel a commission
We understand plans change. If you cancel, the following applies:
| When you cancel | What is payable |
|---|---|
| More than 90 days before the event | Booking fee retained, no further sum due |
| 90–30 days before the event | Booking fee retained, plus the cost of any materials already purchased and design work already carried out |
| Fewer than 30 days before the event | Full balance payable |
If your event is postponed rather than cancelled, we will transfer your booking to a new date subject to availability, at no extra charge, where you give us at least 60 days' notice. If we are not available on the new date, the cancellation table above applies.
Your cancellation right. Where we agree a commission at a distance (by phone, email or video call), you have a 14-day right to cancel the design and installation services element. If you ask us to start work within that 14-day period — which the booking fee necessarily does — and then cancel, you must pay for the work we have already carried out, in proportion to the whole contract. Goods made to your specification or clearly personalised are not covered by that right.
12. Changes to a commission
Ask for changes as early as you can. We will confirm in writing whether a change is possible, what it costs, and whether it affects your lead time. Changes requested after production has begun may not be possible and may be chargeable in full.
13. Delivery, installation and venues
Where installation is included:
- You are responsible for arranging venue access, parking, a suitable set-up window and permission from the venue for our pieces to be installed.
- We will not install anything where doing so would be unsafe, would damage the venue, or is prohibited by the venue.
- If we cannot install because access, power or space is not as described to us, the fee remains payable.
- Where hire items are included, they remain our property. You are responsible for them from delivery until collection, and for loss or damage beyond fair wear and tear, up to their replacement cost as stated in your quote.
14. Photography
We may photograph completed work and use those images to promote our business, including on social media. Photographs will not identify you by name without your agreement. Tell us in writing before your event if you would prefer we did not, and we will not.
15. Our liability to you
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded — including your rights under the Consumer Rights Act 2015.
Subject to that, we are responsible for loss you suffer that is a foreseeable result of us breaking these terms, and our total liability for any commission is limited to the total price paid for it. We are not liable for business losses; we supply to consumers, and if you buy for business purposes these consumer protections do not apply to you.
We are not liable for delays caused by events outside our reasonable control, but we will tell you promptly and, where the delay is substantial, you may cancel and receive a refund for anything paid for and not received.
16. Intellectual property
All designs, artwork, mood boards, photographs and website content remain our intellectual property. Buying a commission gives you the finished pieces, not ownership of the underlying design, and does not entitle you to reproduce it. You confirm that any logo, artwork or text you supply to us is yours to use, and you indemnify us against claims arising from material you supply.
17. Your account and use of this site
You may not use this site unlawfully, attempt to interfere with it, or reproduce its content without permission. Reviews and testimonials on our site are genuine and from real customers; we do not write, commission or incentivise reviews.
18. Privacy
We handle your personal information as described in our Privacy Policy.
19. Complaints
Email hello@thefierceedit.com with your order or commission reference. We will acknowledge within 2 working days and aim to resolve within 14 days. If we cannot resolve your complaint you may refer it to an approved alternative dispute resolution provider or to the courts.
20. Changes to these terms
We may update these terms. The version that applies to your order is the one published when you placed it.
21. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.